Salon Policies

Cancellation Policy

We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment or you will be charged a cancellation fee. If you cancel after the 48 hours, you will be charged 50% of your scheduled service. If the cancellation is within 24 hours, you will be charged 100% of the scheduled service.

Late Policy

If you are more than 15 minutes late to your scheduled appointment, you will be asked to reschedule and will need to pay the full amount of the service to be able to schedule your next service.

Child Policy

We love your children, but due to safety concerns and limited space, we kindly ask you not to bring your children or any additional guests to your appointment. If you are without childcare during the time of your appointment, we ask that you please reschedule at least 48 hours before. This policy ensures that you and the rest of our guests have a relaxing experience at our salon and is made with your child's safety in mind.

Refund Policy

We want to ensure you are more than happy with your service and experience at Ooh La La Salon. If you are ever dissatisfied regarding your hair color or extension appointment, please reach out to Ooh La La directly. We will adjust what you need, complimentary within the first 7 days after the appointment.

Keep in mind, a complimentary adjustment does not take place if you changed your mind about the color/extension service, in this scenario an additional charge can take place. In no circumstance will a refund be offered as our stylists' time cannot be given back.